All appointments must be booked in advance. Please ensure that you select the correct service when booking and provide accurate information about your hair, including its length, thickness and current condition.

If you are unsure which service is suitable for you, please contact us before booking.

A deposit may be required to secure your appointment. Your appointment is not confirmed until the required deposit has been received.

Deposits are generally non-refundable if you cancel with less than 24 hours' notice or fail to attend your appointment.

Deposits may be transferred to another appointment when sufficient notice is given, subject to availability.

We understand that circumstances can change. If you need to cancel or reschedule, please give us at least 24 hours' notice.

Appointments cancelled or rescheduled with less than 24 hours' notice may result in the loss of your deposit.

Repeated cancellations or rescheduling may require full payment in advance for future appointments.

Please arrive on time for your appointment. We allow a 10-minute grace period. After this:

• 11–15 minutes late: £10 late fee may apply.
• 16–30 minutes late: your service may need to be shortened or adjusted, and the late fee may apply.
• More than 30 minutes late: your appointment may be cancelled and treated as a no-show. A new deposit may be required to book another appointment.

If you do not attend your appointment and do not contact us, your deposit will be forfeited.

A new deposit or payment in advance may be required before another appointment can be booked. Repeated no-shows may result in future appointments being declined.

Please arrive with your hair prepared according to the requirements of your chosen service.

If additional washing, detangling, drying, trimming or other preparation is required, an additional charge may apply.

If your hair condition is significantly different from what was stated when booking, the price or service time may need to be adjusted. We will discuss any additional charges with you before proceeding.

For styles where the client is required to provide their own extensions, please ensure that you bring sufficient and suitable hair for your chosen style.

Customers are responsible for bringing any required extensions, curls or accessories unless otherwise agreed at the time of booking. If you bring insufficient or unsuitable hair, we may not be able to complete the requested style.

Appointment times are estimates and may vary depending on hair length, thickness, condition and the complexity of the chosen style. Please allow some flexibility with your appointment time.

Our prices are based on the information provided at the time of booking.

Additional charges may apply where extra work, hair preparation, extra length, extra thickness or additional materials are required. Any significant additional charge will be discussed with you before the extra work is carried out.

Children attending the salon must be accompanied and supervised by a responsible adult.

To maintain a comfortable and safe working environment, we kindly ask clients to avoid bringing unnecessary additional guests to their appointments.

Please inform us before your appointment if you have any known allergies, sensitivities or reactions to hair products or other products that may be used during your service.

If you experience discomfort or a reaction during your appointment, please inform your stylist immediately.

Your satisfaction is important to us. If you have any concerns about your service, please contact us as soon as possible after your appointment. We will listen to your concerns and, where appropriate, work with you to find a reasonable solution.

Complaints should be raised promptly so that we have an opportunity to assess and address the issue.

Once a service has been completed, refunds are not automatically provided simply because a client changes their mind about the chosen style.

Where there is a genuine concern regarding the service provided, please contact us so that we can assess the matter and discuss an appropriate resolution. Deposits are subject to our cancellation and rescheduling policy.

We are committed to providing a safe, respectful and welcoming environment for all clients and staff.

Abusive, threatening, discriminatory or disrespectful behaviour will not be tolerated. We reserve the right to refuse or discontinue a service where necessary to protect the safety and wellbeing of our staff or clients.

Gold Afro Hair Restoration Studio reserves the right to refuse or discontinue a service where:

• The client's hair condition makes the requested service unsuitable or unsafe.
• The client behaves in an abusive or disrespectful manner.
• The client fails to comply with salon policies.
• Continuing the service could cause significant damage to the client's hair or scalp.

By booking an appointment with Gold Afro Hair Restoration Studio Ltd, you confirm that you have read, understood and agreed to these Terms & Conditions.

We appreciate your understanding and cooperation and look forward to providing you with a professional and enjoyable salon experience.